crikax is committed to providing a safe, transparent, and controlled gaming environment for all players in Bangladesh. Our responsible gaming framework gives you the tools to stay in control — always.
At crikax, responsible gaming is not a checkbox — it is a core pillar of how we operate. crikax provides cricket betting, live casino, slots, bingo, and crash games to players across Bangladesh, and we take seriously the obligation that comes with offering these services. We believe that every player deserves a fair, transparent, and safe environment, and that it is our duty to actively support the wellbeing of our community.
Our responsible gaming framework is built on four foundational principles: prevention (making tools available before problems arise), detection (identifying patterns that may indicate harmful behaviour), intervention (providing clear pathways for players who need help), and protection (safeguarding minors and vulnerable individuals from accessing gambling services). Every policy, feature, and process described on this page flows from these four principles.
The responsible gaming tools available at crikax are free, immediate, and accessible to every registered player at any time. You do not need to justify your request or speak to anyone before activating a deposit limit, cooling-off period, or self-exclusion. These controls are yours to use, and crikax will enforce them without question. We encourage all players in Bangladesh to familiarise themselves with these tools and to use them proactively — not only when a problem has already developed.
This page sets out, in full, crikax's responsible gaming policies, the practical tools available to you, the warning signs of problem gambling, and the support resources available to players in Bangladesh who may be experiencing difficulties. Please read it carefully and do not hesitate to contact our support team at any time.
crikax pledges to maintain a gaming environment that is fair, transparent, and supportive of player wellbeing. We will never market our services to minors, never encourage players to chase losses, and always provide clear and accessible tools for players who wish to limit, pause, or end their gaming activity.
crikax provides a comprehensive suite of responsible gaming tools that give you full control over how, when, and how much you play. All tools are activated instantly from your account settings or via a support request.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits can be made until the limit period resets. Limit reductions take effect immediately; limit increases require a 7-day cooling period before activation to prevent impulsive decisions.
Define the maximum amount you are willing to lose within a set time period — daily, weekly, or monthly. When your net losses reach the threshold you have chosen, your account will be restricted from further play for the remainder of the limit period. This tool is ideal for keeping gaming within a clearly defined budget.
Set a maximum duration for each gaming session. When the time limit you have selected is reached, you will receive a clear on-screen notification and your session will be ended automatically. Session limits help prevent extended unplanned play and encourage regular breaks — a key responsible gaming habit.
Schedule periodic pop-up reminders that display how long you have been playing and the net result of your current session. Reality checks can be set at intervals of 15, 30, 45, or 60 minutes. They serve as a neutral prompt to pause, assess your session objectively, and decide whether to continue or stop playing.
Take a short break from crikax without permanently closing your account. Cooling-off periods of 24 hours, 48 hours, 7 days, 14 days, or 30 days are available. During a cooling-off period, you cannot log in to your crikax account or place any bets. The period cannot be cancelled once activated — it will run its full duration.
If you feel you need a longer or permanent break from gambling, crikax's self-exclusion tool allows you to close your account for a minimum period of 6 months, 1 year, 3 years, or permanently. Once self-exclusion is activated, your account is closed immediately and you will be removed from all crikax marketing communications. Reinstatement requests are reviewed by our responsible gaming team.
The table below summarises the responsible gaming limits available on crikax, their minimum and maximum values, the time required for limit changes to take effect, and the activation method. All amounts are in Bangladeshi Taka (BDT).
| Limit Type | Period Options | Min / Max (৳) | Activation |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | ৳100 / No upper cap | Immediate (reductions); 7-day delay (increases) |
| Loss Limit | Daily / Weekly / Monthly | ৳100 / No upper cap | Immediate (reductions); 7-day delay (increases) |
| Session Time Limit | Per session | 15 min / 24 hours | Immediate |
| Reality Check | 15 / 30 / 45 / 60 min intervals | N/A | Immediate |
| Cooling-Off Period | 24h / 48h / 7d / 14d / 30d | N/A | Immediate; cannot be cancelled |
| Self-Exclusion | 6 months / 1y / 3y / Permanent | N/A | Immediate; reinstatement reviewed by team |
crikax strictly enforces an 18+ age restriction across all games and betting markets available on the platform. The minimum legal age to gamble on crikax is 18 years. No exceptions are made.
During registration, every player is required to confirm that they are 18 years of age or older. crikax subsequently verifies this declaration through a formal KYC (Know Your Customer) process, which requires submission of a government-issued identity document showing the player's date of birth. Any account where the player cannot confirm they are 18 or older will be suspended immediately and permanently.
Problem gambling can develop gradually and may be difficult to recognise in yourself or in someone you care about. The following signs may indicate that gambling has moved beyond entertainment and is becoming a harmful habit.
If you believe gambling is becoming a problem, the following resources are available to you. crikax strongly encourages all players to seek support without hesitation or shame — taking action is a sign of strength.
Our dedicated responsible gaming support team is available 24 hours a day, 7 days a week via in-app live chat or email. We can activate any responsible gaming tool on your behalf instantly.
[email protected]Use crikax's built-in responsible gaming self-assessment questionnaire to evaluate your current gambling habits objectively. Access it any time from your account settings under Responsible Gaming.
Available in-appRequest a self-exclusion at any time by contacting our support team or through your account settings. Self-exclusion can be applied for a fixed period or permanently, and takes effect immediately.
Instant activationWe encourage players who are experiencing significant difficulties to consult a qualified mental health professional or counsellor. Your local healthcare provider in Bangladesh can refer you to appropriate support services.
Seek local supportResponsible gaming at crikax goes beyond providing tools. Our platform is designed from the ground up with player protection built into every layer of the experience.
Every crikax player must complete identity verification before withdrawing funds. This process confirms age (18+), identity, and residency — protecting both the player and the platform from fraud and underage access.
crikax's platform monitors player behaviour for patterns consistent with problem gambling — such as sudden increases in deposit frequency, extended session durations, or rapid loss-chasing activity. Flagged accounts are reviewed by our responsible gaming team.
Players who have activated a cooling-off period or self-exclusion are automatically removed from all crikax marketing communications — including promotional emails, SMS messages, and in-app bonus notifications — with immediate effect.
All responsible gaming tool activations are protected by account authentication. Limit increases are subject to a mandatory 7-day cooling period, preventing impulsive overrides during a high-emotion session.
All bonus terms, wagering requirements, withdrawal conditions, and game rules at crikax are written in plain English and displayed clearly before any action is required of the player. No hidden conditions, no misleading small print.
crikax does not permit any player under the age of 18 to register or use its platform under any circumstances. Age verification is mandatory, and accounts with credible underage access concerns are suspended and investigated immediately.
Now that you understand the responsible gaming tools and policies at crikax, you can enjoy cricket betting, slots, and casino games with confidence. Set your limits, play within your budget, and make the most of what crikax has to offer — safely and responsibly.